Legal

Refund & Cancellation Policy

Effective date: 28 September 2026

This Refund & Cancellation Policy applies to all Dance Passport subscriptions and forms part of our Terms and Conditions.

1. Free Trial

New subscriptions include a 7-day free trial. No payment is taken during the trial. If you cancel before the trial ends, you will not be charged.

2. Billing

Subscriptions are billed monthly and renew automatically until cancelled. Payment is processed by PayFast (South African studios) or Paddle (studios outside South Africa).

3. How to Cancel

You can cancel your subscription at any time:

4. What Happens When You Cancel

  • Your subscription remains active for the rest of the billing month you have already paid for.
  • You will not be billed again after that.
  • At the end of that billing month, your account is frozen — you and your Studio lose access to the platform, though your data is retained in accordance with our Privacy Policy.

5. Refunds

You may request a full refund within 14 days of the date a subscription payment was taken by emailing us at simone@dancepassport.co.za. Refunds requested within this 14-day window are honoured with no exceptions or conditions. Approved refunds will be processed within 7 business days and returned to your original payment method.

Refund requests made more than 14 days after a payment are not eligible. Cancellations otherwise take effect at the end of the then-current billing month, as described above.

6. Questions

If you have any questions about billing or cancellation, contact us at simone@dancepassport.co.za.

Last updated: 23 September 2026. Dance Passport PTY Ltd, registration number 2026/717296/07, 10 Country Places, Cedarwood Street, Durbanville, Cape Town, 7550, South Africa.